Most incidents return because the operational fix, a rollback or a restart, never becomes a code fix. The burn stops, the page goes quiet, and the cause stays in the code until the next time.
The fix that stops at production
Operations stops the burn: roll back, scale out, restart the worker. That is the right first move. But the ticket that reaches engineering is often a screenshot of a graph, and finding the commit behind it takes a day nobody has. So the rollback becomes the fix.
Ops and code are one problem
The SRE sees a latency spike; the developer sees a merged pull request. They are usually the same event, seen from two systems that do not talk to each other. Joining them is what turns a restart into a permanent fix.
What we do differently in SteadyNines
- The Context Graph links the burning SLO to the deploy, commit and ticket behind it.
- The AI Engineer drafts the fix in the developer’s editor, with the operational action already taken attached, so nobody undoes it by accident.
- The Learning Engine stores each situation, so a repeat starts from what worked instead of from zero.
Reliability is managed, not hoped for.The AI Engineer